I talked about my permanent lighting a couple of times before. You can find them here.
URL’s
Issues
The lights were working flawlessly up until May 10, 2026. Yes, Mother’s Day, when I walked outside and saw this
I submitted the form on the website, but have never heard from them.
May 20, 2026
After turning off the light switch that controls all the outlets on the eaves for like 1 hour, then 2 hours, then 24 hours. I know the plugs are getting power, since when I turn them back on. The cameras turn back on. So I know that it is getting power.
I have even unplugged the bridge.
I have left it unplugged for 4 days.
Still having this issue.
Seems to be happening here
The same place I have had issues since day 1
May 21, 2026
I texted them, and they got back to me, and they even called me. Apologizing for not getting back to me sooner. ( Am I on a blocklist?)
May 23, 2026
They said they would reach out to me to schedule a time to fix the lights. But I haven’t heard from them yet.
June 2, 2026
Finally reached out to me to get a time set up for June 3, 2026. They asked me to text back ASAP; it took me 20 min. To get back to them. I don’t always have my phone on me.
June 5, 2026
Noticed the lights were working for a couple of days.
June 5, 2026
They did get back to me on scheduling a time to come out.
June 7, 2026
The lights went back to broken status.
June 14, 2025
They did schedule June 22, 2026, which was a Monday. I will need to take it off from work and make up the time all week.
I hope this gets done so I can use my lights again. But we will see.
June 22
They came out to fix the lights. They replaced the following
- 13 lights
- One light had a data transfer failure
- Replaced the box I have been using
Asked
If they could update the app:
- so that I can create an event, let’s say “my birthday,” and have it yearly.
- Create an event and have it stored somewhere I can recall it
- Not sure if he understood that
- Keep all the previous events created so you can search and find them
Answers:
- They have a new app that can do most of the things I just asked for.
New App
There is a new app out there. Why hasn’t this been passed out? Why a new app and not just an update to the current app?
The new app looks like this:
I will cover this a bit later, once I have time to play around with it.
July 27, 2026
My thoughts
They have been really good to work with. Yes, support took a while to get back to me. But they came out and fixed it.
Not perfect
Yes, the lights aren’t perfect, but that’s just part of it. The lights are working as they should be.
However, I see one light that is a different color.
The app has several issues. I will talk about this at some point. Let me use it for a little bit.
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